We appreciate your feedback ♥

Should you have any questions or suggestions about our business, website, policies, or your order – please don’t hesitate to contact our customer support team. During these busy times, it could take a little time to respond to all inquiries. However, we have outlined the most frequently asked questions below. 

Where is my order?

Orders can be expected within 5-7 business days of ordering – but can take longer during peak periods or when our freight partners experience delays. You will receive messages once your order has dispatched. It will include a tracking number to monitor the courier’s progress. If you have not received a notification within 7-days of dispatch, please contact us.

My order has arrived damaged

Our fulfillment team are adept to a meticulous packing process. We seek to minimize the uncertainties or mishaps – but understand there could be issues in transit. Should any item arrive damaged, please contact us with a picture of the product, and we will assess further. We will seek to resolve the issue as quickly as possible.

Can I cancel or amend my order?

Once the order has gone through to our system, we cannot cancel or amend it, so please be sure when purchasing products. The policy is due to the phenomenally high number of orders we have been receiving - and the nature of the products we sell. We apologize for any inconvenience caused by this policy.

Can I change my delivery address?

If you’ve already received an order confirmation, we cannot make any changes to the information given to us. In the interest of speed, delivery information is processed directly to the courier. Should there be any mistakes or amendments needed in the address - please contact the courier after dispatch. Contact details are available in the confirmation message.